Warranty and T&C

The My Greens hydroponic Aluminum frames have a limited 5-year manufacturer’s warranty for sale within New Zealand. All other parts of the hydroponic tower have a limited 2-year warranty.

We reserve the right to cancel an order if a pricing error has occurred. This decision is final. We will contact the customer to advise and offer the opportunity to purchase the product at the correct rate.

My Greens Hydroponics Ltd will not be held responsible for any part of the growing process or the subsequent loss or damage to any crop or plant placed or grown in a My Greens system. There is no warranty or guarantee on any part of the growing process due to the varying climatic conditions throughout New Zealand. Growing conditions, pests, vermin, weather and other unknown phenomena may vary the growing results dramatically. This can greatly impact the success and or failure of growth processes.

All care must be taken during the assembly process as My Greens Hydroponics Ltd will not be liable for any injury sustained during this process.

In addition to the Proper maintenance and use (below), the warranty conditions are:

  • Product to be positioned on level ground and following proper installation according to directions provided.
  • Use of the product as intended – growing of leafy greens, strawberries and herbs. The warrantee is void if plants are grown in the system that are: heavy, have tap roots, are a root vegetable, as this causes pressure on the system and the long roots may clog everything up.
  • This warranty is for the product only and therefore does not cover any product damage directly or indirectly caused by improper installation, maintenance and/or use of incorrect nutrients and/or, including any damage in relation to the recommended installation specifications and materials described in our installation manual(s).
  • Improper use of the My Greens systems or any associated products will void the warranty.

Proper maintenance and use

Limited warranty subject to the terms, conditions and limitations contained in this warranty, the manufacturer warrants to the person, firm or entity purchasing from My Greens Hydroponics Ltd, that under normal conditions during the application of the warranty period referred to below, the manufacturer's products will maintain its shape and tensile strength. For purposes of this warranty, a product is deemed to have maintained its shape and tensile strength if the original tensile strength of the product does not decrease by more than ten percent.

Remedy

Under normal use conditions, if a product fails to perform as warranted during the warranty period, we will provide a replacement part or product.

Limitation on coverage

This warranty does not apply

  • If the product is used for any application other than growing leafy greens and/or vegetables.
  • To damage caused during or on account of improper processing, installation, maintenance or repairs, or to the extent that any defect or damage is caused by:
    • Fire, burns, cuts, accidents, vandalism, abuse, negligence or neglect; Caused by human, animal or any other other entities or objects;
    • Improper design of failure of the sub-base of the landscape application
    • Wear or abrasion caused by surrounds (including rips, tears or any other damage);
    • Failure to monitor and/or maintain appropriate plants.
    • Use of inappropriate implements or tools
    • The My Greens system or its associated products being used other than for the purpose for which it was designed. (growing vegetables);
    • Use of cleaning chemicals, herbicides and/or pesticides;
    • Use of improper cleaning methods;
    • Any harmful chemical reaction to the Product caused by incorrect infill materials or spills of any kind;
    • Acts of God or other conditions beyond the reasonable control of the manufacturer (earthquake, lightning strikes, floods, fires, storms, cyclones etc.);

Although the manufacturer's product is of exceptional quality, very minor manufacturing blemishes may exist on the product. Such blemishes are very rare occurrences and generally do not affect the durability of the product. No warranty claims are accepted by My Greens Hydroponics Ltd for minor blemishes arising as part of the manufacturing process unless such occurrences exceed 5% of the total area of the product ordered by a customer. The process for a warranty claim for such a blemish is explained in the section below.

Notifications on claims

Any product quality problems or claims that occur during this warranty period, My Greens Hydroponics Ltd will require effective evidence. Effective evidence includes:

  • 3 clear photos showing the actual problem
  • The location and orientation of the installation (including land profile)

All claims must be submitted via email before a replacement product can be considered. Written warranty claims can be sent to sales@mygreens.co.nz

My Greens Hydroponics Ltd requires ALL of the above evidence in order to determine whether or not a claim against the warranty of this product is warranted. If the claim is substantiated and accepted by My Greens Hydroponics Ltd under a manufacturers warranty by a customer initiated a claim, a new equivalent product will be issued to the customer.

Please Note:
ALL associated COSTS in relation to the transport of the replacement product are at the expense of the customer, as this is a product warranty only. Promotions, discounts and free shipping are not part of any warranty claim.

The removal of the original product, de-assembly and re-assembly costs of the new product are borne FULLY by the customer. My Greens Hydroponics Ltd reserves the right to modify any of the above warranty terms and conditions.

Warranty commencement date. The warranty period for the Aluminum frame is 5 years. Commencing from the date the My Greens products ordered are physically shipped from our My Greens warehouse to the retail customer; Warranty is in the name of the customer who purchased the order.